(No) typical agency

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The right skills for every project

Conversational interfaces are as diverse and individual as the communication of the users who interact with them. From the first project analysis to the realization of complex backend connections - we contribute the competencies to the project that it needs. This is how we develop the necessary know-how for different industries, technical requirements and design needs.

Exchange is everything!
We work on various community and partner projects. Staying up to date, gaining new knowledge and, above all, passing on knowledge is an essential part of our work.

Projects

Conversational interfaces can support users in very different contexts. Here are a few examples of industries and applications that we have successfully implemented in recent years.

Automotive

Hands free, eyes free! While driving, there is no more intuitive way to communicate than via natural language. For years, in various Volkswagen Group projects, we have been giving voice and intelligence to assistance systems that go far beyond the typical command-control style.

Multimodal Systems

Chatbot

Dialog Design

NLU Development

Strategy & Consulting

automotive

Telecommunications

Customer service can be so much more than frustrating infinite loops! In the telecommunications sector, users regularly have queries that can be answered quickly and, above all, user-specifically - provided you have access to the right data. Conversational agents should not replace their human counterparts, but rather complement them and relieve them of simple routine tasks. Together with Deutsche Telekom, we are working on the implementation of an intelligent IVR concierge. Together with our customer sipgate, we are implementing a chatbot that is an integral part of customer service automation.

Chatbot

Dialog Design

NLU Development

Strategy & Consulting

Backend Integration

telecommunications

Healthcare

There are no limits to conversational AI in the healthcare sector - in terms of modality, users as well as business value. Among others, we supported Merck Group in solving the traveling sales person problem and Gothaer in finding a suitable approach to their customers.

NLU Development

Strategy & Consulting

Dialog Design

UX Research

Chatbot

health-care

Mobility

Fast, simple, and natural-language support on the move: The fields of application for conversational AI in the area of mobility are far from exhausted. Life can be made easier for users by various applications on different channels, including right on the platform. Through our work with Deutsche Bahn and BVG, we were able to contribute to this.

NLU Development

Multimodal Systems

UX Research

TTS

Tender Consulting

mobility

Education and Social Affairs

More than fun and games - although that is definitely included. In recent years, we have implemented various projects in the social and educational sector. Yana, for example, the first chatbot against discrimination, various learning and movement games as Alexa Skills or for Google Assistant and infobots for further education courses. Used correctly and with the right character design, conversational interfaces become an absolute game changer!

NLU Development

Strategy & Consulting

Voicebot

Dialog Design

TTS Tuning

social-education

Home Entertainment

When your home becomes an interface! In addition to smart home integrations, conversational AI is also an integral part of various devices and enables intuitive control - without having to reach for the remote control, walk over to the switch or adjust the buttons. We don't just make TVs talk!

Dialog Design

Strategy & Consulting

Multimodal Systems

NLU Development

UX Research

home-entertainment

Case Studies &
Projects

Chatbots can be a relevant part of the customer service strategy! With our customer sipgate, we have developed such a chatbot. It is fully integrated into the service strategy and all other channels and offers added value not only for users, but also for customer agents. It knows its users, proactively provides relevant information and has seemingly infinite knowledge - thanks to LLM integration. With the fully individualized platform integration that we implemented here, there are no limits to the bot's capabilities. How exactly did we do that, you ask? We have summarized our process for you in our whitepaper.

Contact

Customer Service Automation

Chatbots can be a relevant part of the customer service strategy! With our customer sipgate, we have developed such a chatbot. It is fully integrated into the service strategy and all other channels and offers added value not only for users, but also for customer agents. It knows its users, proactively provides relevant information and has seemingly infinite knowledge - thanks to LLM integration. With the fully individualized platform integration that we implemented here, there are no limits to the bot's capabilities. How exactly did we do that, you ask? We have summarized our process for you in our whitepaper.

See case study

Giving conversational agents a language specific to its target group with recognition value is the basis for any convincing conversational interface. We have developed our own tool to make this process tangible and reliable! With the help of our carefully devised questionnaire and the corresponding results, you can experience your conversational agent already during the design process. This creates the perfect basis for an individual design.

Contact

imPersonate

Giving conversational agents a language specific to its target group with recognition value is the basis for any convincing conversational interface. We have developed our own tool to make this process tangible and reliable! With the help of our carefully devised questionnaire and the corresponding results, you can experience your conversational agent already during the design process. This creates the perfect basis for an individual design.

See case study

We bring natural language to XR! Whether in extended or augmented reality, being able to interact with agents or the entire world through natural language levels up the experience. We have developed an interface that enables a seamless exchange between Unity and the dialog manager. This takes multimodality to a whole new level!

Contact

TalkXR!

We bring natural language to XR! Whether in extended or augmented reality, being able to interact with agents or the entire world through natural language levels up the experience. We have developed an interface that enables a seamless exchange between Unity and the dialog manager. This takes multimodality to a whole new level!

See case study

Cross-platform implementation of dialog logic in the same framework - Jovo makes it happen. We Lautmalers not only use Jovo for various projects to make our applications actionable. We are an active part of the Jovo community and support the further development of the framework.

Contact

Jovo

Cross-platform implementation of dialog logic in the same framework - Jovo makes it happen. We Lautmalers not only use Jovo for various projects to make our applications actionable. We are an active part of the Jovo community and support the further development of the framework.

See case study